Hellgate:London will offer three different quest types:

Storyline - Special "scripted" quests following the storyline tightly and moving it forward. Key quests will be shared here, but the journey between those quests is different for each player.

"'Template"' - Template quests are pretty straightforward. They are built off eight basic formulas: collect, explore, escort, infestation, hunt, travel/talk-and-do, use item, and operate object.